ServiceNow is the AI control tower for business reinvention — the single platform that unifies data, intelligence, workflows, and security so that enterprise AI goes from ambition to execution.
Data
because AI is only as good as the context it has.
AI
because you need intelligence to decide what action to take.
Workflows
because decisions without execution are just suggestions.
Security
because autonomy without governance and control is chaos.
THE PROBLEM
The Patchwork Enterprise is holding you back.
SaaS promised freedom. It delivered chaos. And AI doesn't fix the chaos — it exposes it.
367+
different applications the average enterprise runs — each siloed, each with its own AI layer bolted on
20%
year-over-year decline in enterprise AI maturity, because AI is being deployed on broken foundations
80B+
workflows already running on the ServiceNow AI Platform annually — orchestrated, governed, connected
PLATFORM ARCHITECTURE
The AI control tower for business reinvention
The ServiceNow AI Platform delivers the entire AI value chain on a single platform — from data to decision to execution to trust. Every product now includes AI, data connectivity, workflow execution, security, and governance built in by default.
Sense any data
Workflow Data Fabric, RaptorDB, Context Engine, CMDB, Process Mining, MCP & A2A
Govern any system, identity, device
Workflow Data Fabric, RaptorDB,AI Control Tower, Risk, Identity & Discovery, Vault, Guardian Security, AI Asset ManagementContext Engine, CMDB, Process Mining, MCP & A2A
Decide any AI Model
Any AI Model, AI Skills, Knowledge Graph, Knowledge Studio, Modular Agentic Architecture
Act any workflow
App Engine, Build Agent, Agent Orchestrator, Agentic Playbooks, AI Agent Studio, Action Fabric
AUTONOMOUS ENTERPRISE
Five dimensions of autonomous work.
AI-powered autonomy across every function — each module designed to operate within your guardrails, grounded in your enterprise context.
AUTONOMOUS IT
The best incident is the one that never happens.
Self-healing. Self-defending. Always on.
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Prevent system incidents and outages before they become issues
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Resolve incidents autonomously within your guardrails
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Scale your team instantly with autonomy on your terms
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IT environment that senses, self-heals, and self-defends
AUTONOMOUS CRM
Legacy CRM is broken. We are fixing it.
Revenue-driving. Context-aware. Always closing.
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Hyper-personalized engagement at enterprise scale
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Eliminate constant context-switching and manual handoffs
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AI agents that actually close deals
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Make service your competitive advantage
AUTONOMOUS EMPLOYEE EXPERIENCE
Automate the busywork. Unleash your talent.
Moveworks-powered. Grounded in context, not guesswork.
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World's best AI front door with Moveworks
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Automate routine work for all employees
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Unlock talent for Finance, Procurement & HR strategy
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AI grounded in real enterprise context
AUTONOMOUS APP DEVELOPMENT
From idea to AI-powered app in days, not months.
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Turn conversations into enterprise-grade apps with Build Agent
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Extend ServiceNow with custom workflows for your unique processes
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Bring IT and business together to deploy faster
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Developers focus on what moves the business competitive advantage
AUTONOMOUS RISK & SECURITY
Build trust and resilience for the AI era.
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Detect and stop threats proactively — IT, security, and risk on one platform
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24/7 AI agents working alongside your security team
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Autonomously detect risk and compliance gaps
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Govern any AI, any model, any identity with AI Control Tower
REAL-WORL RESULTS
ServiceNow was built for this moment
85%
of the Fortune 500 work with ServiceNow
100K+
enterprise AI apps in production
80B+
workflows powered annually
97%+
renewal rate, 20+ quarters